We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
The goods came quickly to Belarus. The hair color is good, they are really heavy, that is, the tail is felt when attached to the head. Good quality hair. Recommend!!!
Top
All OK, recommend store
Exact match to pic. Ponytail attaches easily & doesn't look bulky. There's a definite shine to the synthetic hair that differs from my own. The ties on the ponytail extension used to attach are much better than the clips found on others.
Beautiful piece, very long. Happy with purchase, thanks Aliexpress for fast delivery.
Very good quality, look like their own. But if it's wrong to take care of them at the tips quickly :(
Noc recived but refunded
Very beautiful but slightly thin
polecam
Good news about it was possible and thicker
хвостик с мелированием подходит под тёплые и золотистые блонды. выглядит очень натурально и естественно, не блестит. дошёл за две недели. всем советую к заказу. продавец положил подарок в виде двух симпатичных резинок для волос с жемчужными бусинами.
Tail of good quality, but very confused. After treatment with a hair iron, it becomes like a new one. Personally, I have a problem with his attachment, but I will train. I can not say that it is very thick, and with the length that I ordered, it looks scarce.
Do not hold on the tail, too heavy
The item is exactly as described, same color, good quality. Fast delivery respected everything is perfect thank you for the service!
Thank you for gift;) Italian super;))
Very good quality! I recommend
Color cool, you need to learn how to harden the tail
Dropped horsehair
Delivery is fast and good that I chose this color came up perfectly. Paint paint Estelle tone 6/00 (in the palette of colors Estelle tail of this color) Can this information and will help. Before that, I ordered curls from another store (I will attach a photo) the color #2 color coincides with the shade in Estelle 6/77. Maybe this information will help someone with a choice
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Delivery in 14 days to Vietnam, long hair, soft ball and very beautiful, love it.