We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
I love the hair, its just what I thought it would be. super soft and curly. braids all ready to install. thank you. Great price!!
Alors je veux commander le 21 janvier reçu le 5 février un peu déçu les paquets étaient relativement fin heureusement que j’avais commandé 9 paquets cependant cheveux de bonne qualité très joli mais très forte odeur j’ai pu me coiffer en utilisant 7 paquet Certains paquet le nœud était pas assez ouvert ce qui était très dur à crochées mais généralement bon produit je recommande
Bien mais des noeud après 2 semaines
looks accurate. The colour is brighter in person than photo. shipping took 2months to arrive. The tracking said 2weeks approx. Extremely poor communication from the store re: shipment, tracking info, delays & delivery. Hair seems okay, will see when installed. if you do order the hair, place in advance. Depending of your location, allow 2-9 weeks to arrive!
I really love it. The hair was soft and didn't have any smells. Can't wait to install it.
beautiful hair, never got to use it as there's so much curls it was heavy and hot, I recommend it
really nice. Just like on the pic
Really lovely hair and can’t wait to install. It’s very lightweight and just as expected. Delivery was relatively quick to the UK (under 2 weeks). Will highly recommend and buy from store again.
Really lovely hair and can’t wait to install. It’s very lightweight and just as expected. Delivery was relatively quick to the UK (under 2 weeks). Will highly recommend
hair is just right for me not to big and not too small
Thank you very much
Satisfied with my order.
Ok
perfect
Have not installed, it looks good! So far satisfied.
Automated page speed optimizations for fast site performance
trè très jolie