Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of graceful-hair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://graceful-hair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Oooochen fast (surprised) delivery, thank you very much all is well
Fine
заказ прилетел быстро) по светлоте где то 6 на корнях и 10 на хвостиках) мне пришлось покраситься) да-да, я очень хочу афрокосы) в подарок продавец положил украшения и крючок) на днях заплетусь дополню отзыв)
The goods are pre-war, put a paint for the braid. This is a short time-a non-one-time tight Wicker. Ale didn't mean it. Dietina in the grip
Everything is fast and clear... True hair with an unpleasant smell, so before they are woven, We these braids with shampoo washed and dried... Thank you, everything is super
good quality, braid size is perfect for my fine hair.Only purchased 1pce to try but will be buying more.
Пришли за 10 дней! Косы крутые, как на картинке)
прислали не косы, а канекалон. продавец сразу вернул деньги.
Good braids
really good texture and looking perfect!! i like it.
Until I clung, but I really liked) I will definitely order more from this store
Thank you very much, I really liked the braids, the quality is super. I ordered the first time and did it too.
Very much stinks, I hope after they washed everything will pass
Thank you! Everybody got it. 22 braids in one set. They are cool, heavy truth, if everything is huge. We'll look at the situation as long as we need.
A little prickly, but look beautiful. Pleases delivery, very fast
Всё отлично, спасибо.
Very beautiful hair, first time I'm so satisfied with a hair purchase at Aliexpress.
bien
Thank you for the gift
The goods arrived quickly. Thank you to the store for the gift (hook and jewelry for braids). They look like puppet, unnaturally shiny. But in general, beautiful braids)
very good, and fast shipping
Я получила свои косы сегодня, они пришли очень быстро, хорошо упакованы. В подарок продавец положил крючок и украшения. Спасибо большое. Я очень рада, буду сама делать дочке, красивый переход и цвет. I received my braids today, they arrived very quickly, well packaged. The store put a hook and jewelry as a gift. Thank you so much. I am very glad, I will do it myself for my daughter, a beautiful transition and color.
Braids are cool. They came quickly. But there was a very terrible smell. A week ventilated on the street. I ordered 7 packs. Enough on the frame.
Very beautiful same k in the photo
The delivery is very fast, the braids are prickly and thick, the loops are very small, absolutely does not stretch. The color is beautiful, there is something like lurex along the entire length of the braid. On the children's head there were 4 packs, it was possible three, but it looked liquid.