Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of graceful-hair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://graceful-hair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
this hair is amazing i ended up making it a wig. the hair is so soft it doesn't shed and I can't wait to color it.
Order can less than 7 days, great communication from the store.
Everything described about the hair is great! This is not a fake review and it is not a scam! I have everything that I ordered and in great condition. The hair is very soft, true to length, and little to no shedding, even when brushed! Once again this is a totally real review...I was nervous because everyone was talking about the reviews being fake, but I took my chances and I love this hair! I got three 26” with a 20” closure. The store was also very kind and communicative with me and I appreciate that so much! Will be buying again!!
The third time I order and I love & Delivery in 2 days only
This is some amazing hair. The store was super nice and communicated well with me to inform about the status of my order and some hair care tips. Received my order fast here in Canada. The hair is great. No smell, no taggling. Highly recommend this seller. Its a great value for money.
Just received my package. Hair is nice quality although there is a slight smell. Also the hair seems a little bit thin and about an inch shorter then what it’s supposed to be. Hopefully once it’s installed and washed it will seem fuller. I usually don’t like super thick hair so I’m not too disappointed. If you want full and thick 3 bundles is def not enough. Good communication and neat packaging.
Love it !
I really love the hair and the shipping was fast too
Fast shipping
The store was very professional and walked me through the process. Will definitely be use again
Seller was always updating me on my hair and I received less than 5 days
hair is very soft and pretty
Love This Hair! Didn’t Even Take A Week To Recieve Package
I’ve only had this hair in for a few days, but so far it’s BOMB! the hair came 4 days after i ordered and the store communicated the whole time. i ordered 4 bundles (20,22,24,24) and an 18 inch closure. The bundles were true to length. The lace on the closure was good, but it was too light for me. If you are darkskin/brownskin, i would suggest dying the lace with brown rit dye AFTER bleaching the knots. this way the lace melts into the skin better and it looks a lot more natural than just adding makeup to blend it in. the bundles were very silky and thick. i only ended up using 2.5 bundles! the closure was nice as well, but there were A LOT of little flyaways. i think they do this to make the hair fuller at the root, but it was really annoyingly trying to tame them so be aware of that. i curled this hair using flexi rods and it held very well, as long as you use hairspray the curls should stay put. overall this hair is really good and very affordable! i will update in a few weeks :)
de bundels zijn weinig
Amazing. This legit gotta be the best AliExpress hair I ever purchased. They are amazing n I got my hair in more than enough time for my bday.
merci beaucoup au vendeur je suis très contente, arrivé vite j'adore les cheveux bonne calite
soon update with pics.
Arrived quickly, the hair feels great. Can't wait to install it. Will definitely purchase from this store again.
Great Hair Highly Recommend Product and also VERY FAST SHIPPING ALSO ‼️‼️‼️
Really great service. The stores are keen to resolve all issues for the better. Bundles are gorgeous and true to length lovely natural black colour. Would definitely recommend and buy again.
Very good product this is the second time I stroke and frankly I am satisfied 100/100 for the quality I highly recommend it. I just find that the size of the closure and too small but otherwise cava good quality
Good communication
The store was friendly with helping me in what I needed.
This hair is great ! The bundles were thick, full , and soft ! The store was very great at communicating & it came really fast.